MY family and I just spent the day at Disneyland Paris. I've
been to several Disney parks in the past, but this was one of the
most exciting trips for me because it introduced our little girls to
the enchanted kingdom. I have to say Mickey and Minnie lived
up to their promise and made it magical. Visiting Disneyland
Paris is more than just a day's entertainment for me. Disney and
all the characters bring back the innocent years where an elephant
can fly and a princess lives happily after with her prince.
When we got back to our hotel, I reflected upon the brand
experience I have had with Disney through the years. When
I was a kid, there were the traditional Disney cartoons on TV.
These were reinforced by other touch points such as a Disney
character in a Happy Meal and a Disney puzzle in a cereal box.
I had countless t-shirts and shorts with Disney characters. As I
got older and outgrew the cartoons, I watched Disney movies.
These ranged from Roger Rabbit to Pirates of the Caribbean.
A brand experience is produced when the consumer engages
the brand and both are active participants. Marketers have long
recognized the importance of creating deeper consumer and
shopper engagement. In recent years, Effie Worldwide created a
new category for its award; the brand experience category is the
most-entered in its entire competition since its inception in 2009.
The 2011 winners of the brand experience category were
Starbucks and Old Spice. Starbucks took a social approach by
emphasizing its role in the community and igniting community
action. The campaigns ranged from voting and getting a free cup
of coffee to donating part of its sales to the Red Charity which
fights AIDS in Africa. The P&G Old Spice brand was much more
playful and lighthearted. Leveraging on "The Man Your Man
Could Smell Like" advertising campaign which went viral on
social media, the P&G team and its agency filmed 186 responses
to fans and celebrities via youtube.com in real time. It made
the response campaign one of the most talked about brand
experiences.
Pacharee Pantoomano-Pfirsch is
a Marketing Consultant at Brand
Now, a marketing and PR agency.
If you'd like to send her four
tickets to other Disneyland Parks
around the world, drop her an email at pacharee@brandnow.asia.
Please don't forget the plane tickets and accommodations too!
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